Young Audiences Cas Study - 1388 Words

Chris Hockenjos Case description The Need Independent Young Audiences chapters across the country work with local artists (including actors, poets, authors, musicians, dancers, painters, and sculpture) to provide special educational arts programs to area public school systems. Each YA chapter vets and then coaches its artists to help them prepare programs and supporting materials suitable for use in grades K-12. As a core business process within the thirty-two autonomous chapters that comprise Young Audiences (YA) nationwide, each YA chapter must schedule its own list of professional/teaching artists into schools and other community venues, communicate logistical information to both the schools and artists involved, collect and†¦show more content†¦the national chapter failed to live up to its commitments as the administrative keeper of the PM process | vendor – met commitments and timelines and bent over backwards to accommodate YA needs. | the chapters continued to layer on functionality to the core syst em, adding complexity and slowing overall performance | some chapters backed out towards the end of the development phase raising the share of ongoing costs for those chapters that remained | training and data transfer from legacy systems to the new system happened with few if any problems | the trainer (the vendor’s partner) was a bit of a prima dona, requiring special handling by the project director and the project manager | YA Inc., failed to assign a â€Å"system owner† for post-cutover management of the relationship between the chapters and the vendor | a core team of chapters created a system user committee to oversee the long term management of the arrangement with the vendor | many chapters were and still are computer-phobic while also maintaining unrealistic expectations as to what the new system could do for them and at what cost | â€Å"ownership† is still an issue with both the project director and the project manager now exiting the scene | withi n a reasonable amount of time this committee worked with the vendor to address functional and performance issues in the core system | | | Case Questions 1. 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